Refund policy

Last Updated: [05-08-2026]

At [Story Driven], we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is submitted within [3 days] of receiving your order.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, accessories, manuals, and packaging are included.
  • The product is not damaged due to misuse, negligence, or improper handling after delivery.
  • A valid proof of purchase (order number or invoice) is provided.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Return Timeframe

Returns must be initiated within [3 days] from the date your order is delivered.

To begin a return, please contact our customer support team at:

Email: [hunnychoudhary678@gmail.com]

Please include:

  • Your order number
  • The reason for the return
  • Photos of the product (if damaged, defective, or incorrect)

Once your request is reviewed, we will provide return instructions.

3. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to the original payment method used during checkout.
  • Refunds are typically processed within [2 buisness day] after approval.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

4. Exchange Policy

If you received:

  • A defective product
  • A damaged product
  • The wrong item
  • A product with a manufacturing defect

we will gladly offer a replacement or exchange, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.

5. Damaged, Defective, or Incorrect Products

We take great care in packaging every order. However, if your order arrives damaged, defective, or incorrect, please notify us within [3 days] of receiving it.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

6. Non-Returnable Items

For hygiene, safety, customization, or legal reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products
  • Gift cards
  • Digital products or downloadable content
  • Perishable goods
  • Opened personal care or hygiene products
  • Products marked as "Final Sale" or "Non-Returnable"

Please review product descriptions carefully before placing your order.

7. Return Shipping Costs

Return shipping costs are handled as follows:

  • If the return is due to a damaged, defective, incorrect, or incomplete order, [Story Driven] will cover the return shipping cost.
  • If the return is due to a change of mind, incorrect size selection, or any reason not caused by our error, the customer is responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items sent without tracking.

8. Order Cancellations

Orders may be cancelled before they are shipped by contacting us at [hunnychoudhary678@gmail.com].

Once an order has been dispatched, it cannot be cancelled and must instead follow the return process outlined in this policy.

9. Items Not Received

If your order has not arrived within the expected delivery timeframe, please contact us at [hunnychoudhary678@gmail.com].

We will work with our shipping partners to investigate the issue and provide an appropriate resolution where applicable.

10. Refund Exceptions

Refunds may be reduced or denied if:

  • The returned product shows signs of use or damage not caused during shipping.
  • Original packaging or essential components are missing.
  • The product is returned outside the eligible return window without prior approval.
  • The item falls under our non-returnable category.

11. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

[Story Driven]
Email: [hunnychoudhary678@gmail.com]
Business Address: [BUSINESS ADDRESS]
Phone (Optional): [PHONE NUMBER]
Customer Support Hours: [BUSINESS HOURS]

We aim to respond to all return and refund inquiries within [6 buisness days].

Customer Commitment

Your satisfaction is important to us. We are committed to providing high-quality products and responsive customer support. If something isn't right with your order, we'll work with you to find a fair and timely solution in accordance with this policy and applicable Indian consumer protection laws.