Shipping policy

Last Updated: [DATE]

Thank you for shopping with Story Driven. We are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy below for information about order processing, shipping, delivery, and related matters.

1. Order Processing

All orders are processed within 32 hours after payment has been successfully confirmed.

  • Orders are processed during our regular business hours.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email with your shipping details.

2. Shipping Methods

We work with trusted courier partners to ensure reliable and timely delivery.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (where available)
  • Cash on Delivery (COD) (if applicable)

The available shipping methods will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times are as follows:

Location Estimated Delivery Time
Metro Cities [3–4 BUSINESS DAYS]
Other Cities & Towns [4–5 BUSINESS DAYS]
Remote Locations [5–6 BUSINESS DAYS]

Please note that these are estimated delivery times and are not guaranteed.

Delivery times may vary due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier delays
  • Government restrictions
  • Unforeseen logistical issues

4. Shipping Costs

Shipping charges are calculated at checkout based on your order and delivery location.

Examples:

  • Standard Shipping
  • Express Shipping
  • Free Shipping on orders above 

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • A tracking number (where available)
  • A link to track your shipment

Tracking information may take 24–48 hours to become active after dispatch.

6. Delivery Issues and Delays

While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control.

If your order is delayed:

  • Please check the tracking information first.
  • If you need assistance, contact our customer support team at hunnychoudahry678@gmail.com.

If a package is returned to us due to:

  • Incorrect shipping address
  • Failed delivery attempts
  • Refusal to accept delivery

additional shipping charges may apply before the order can be reshipped.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If you notice an error in your shipping address, please contact us immediately at hunnychoudhary678@gmail.com.

While we will make every effort to update your order before dispatch, we cannot guarantee address changes once an order has been shipped.

8. Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to have been tampered with:

  • Contact us within [first 72 hours] of receiving your order.
  • Include your order number and clear photos of the package and product(s), if applicable.

We will investigate the issue and work toward an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

9. International Shipping

Option A – If You Ship Internationally

We currently ship to selected international destinations.

Please note:

  • Delivery times vary by destination.
  • Shipping charges are calculated during checkout.
  • Customs duties, import taxes, and other fees imposed by the destination country are the responsibility of the customer unless otherwise stated.
  • Customs clearance procedures may result in additional delivery time.

OR

Option B – If You Do Not Ship Internationally

At this time, [Story Driven] only ships within India. We hope to expand our shipping destinations in the future.

10. Lost Packages

If your tracking information shows your package as delivered but you have not received it:

  • Check with household members, neighbors, or your building reception.
  • Contact the courier service if applicable.
  • Reach out to us at [hunnychoudhary678@gmail.com] for assistance.

We will do our best to help investigate the matter with the courier partner.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

[Story Driven]
Email: [EMAIL ADDRESShunnychoudhary678@gmail.com]
Business Address: [Mahaveer Nagar , Barmer]
Customer Support Hours: [8AM-8PM]

We appreciate your trust in [Story Driven] and are committed to making your shopping experience smooth, reliable, and enjoyable.